FAQs

Customer Accounts & General Information

If you forget your password or need to reset it, you can do so here.

If you need to update the email address on your account, log into your account here, and you may update your name, email address, or change your password.

If you completed your order as a guest, you will not be able to edit your email address on your own. Please contact customer service here.

We are unable to offer price adjustments on products that go on sale after a purchase is made.

All prices and totals are shown in USD.

To find out about the latest promotion, sign up for our emails at the bottom of this webpage. Once you register your email, you will begin to receive our promotion specials in your email.

Please use the Contact Us form that can be found here.

Our Customer Support team is available Monday – Friday from 9:00am – 5:00pm PT (except U.S. national holidays).

Not completely satisfied with it? Don’t worry, returns are easy. Returns must be received within 30 days of the purchase date. To get started, complete the form here.

Items must be unopened, in original packaging, and unused.

In addition to completing the form, please be sure to send us as many of the following as possible:

  • Order number or invoice number.
  • Packing list and invoice.
  • Reason for return request.
  • If a product is defective explain what is wrong with the product, photos help.

*Please note, all clearance sales are final and cannot be returned or exchanged.

Order Information

You can place an order on our website by checking out as a guest or creating an online account with us.

We accept all major credit cards on Perler.com: Visa, Mastercard, Discover, and American Express.

We also accept Apple Pay, Google Pay.

The order process begins when you click on the submit order button in the checkout. We are unable to modify an order once it is submitted.

For cancellation of an order, please contact us here.

We will gladly cancel your order if it has not been processed.

To view your order status, you must be logged in. If you are not already logged in, click on the “Account” button at the top right of the page and enter your email address and password in the appropriate fields.

Once you’ve logged into your account, you’ll be able to view the status of your order.

Shipment Information

We generally ship ground orders within 1-2 business days of placement of the order, Monday – Friday. Standard shipping time is 5-10 business days, depending on your location and barring complications such as adverse weather conditions or shipping delays as noted.

For more information on our shipping policies, please click here.

Yes, we ship orders to many countries worldwide. Please refer to our Shipping Policy for detailed information about supported countries, shipping costs, and estimated delivery times.

Yes, we do! We use USPS to ship to P.O. Boxes. If you have entered a P.O. Box, please make sure an additional street address line has NOT been entered.

Please Note: If both a P.O. Box and street address line have been entered, this will delay order delivery.

Product Information

You can place an order on our website by checking out as a guest or creating an online account with us.

We accept all major credit cards on Perler.com: Visa, Mastercard, Discover, and American Express.

We also accept Apple Pay, Google Pay.

The order process begins when you click on the submit order button in the checkout. We are unable to modify an order once it is submitted.

For cancellation of an order, please contact us here.

We will gladly cancel your order if it has not been processed.

To view your order status, you must be logged in. If you are not already logged in, click on the “Account” button at the top right of the page and enter your email address and password in the appropriate fields.

Once you’ve logged into your account, you’ll be able to view the status of your order.